FAQ'S New
Why us?
Which DrLuxur gaming chair is a good fit for me?
If you're looking for a chair that's an investment in the science of sitting, you might consider a DrLuxur chair.
Drluxur chairs go through rigorous testing that exceeds industry standards, ensuring that they're built to last. The design changes are grounded in data and feedback from testers and over 10000+ users in india alone in span of year.
DrLuxur also has an independent Ergonomics Board, which facilitates extensive ergonomic studies and product development reviews.
Additionally, DrLuxur has access to state-of-the-art manufacturing technologies, which enables the company to invest even more in new features and push the boundaries of comfort.
DrLuxur's latest chair, the Mammoth XL 2023, is designed to support you in a healthy, neutral posture, even support of lower body parts and back on the surface, and relieve peak pressure zones. It offers advanced personalization, including a new 4-way DR-ADAPATABLE Lumbar Support System and easy replacement system for 4D armrests.
DrLuxur continues to break new ground with its upholstery, using advanced materials like Honeycombed cotton material Plus fabric and Hybrid Leatherette that offer both performance and aesthetics.
DrLuxur's direct-to-consumer model allows the company to cut out the middleman, which means you get the best value for your money when you buy from them. With all these features, DrLuxur chairs may be an excellent choice for those who want a chair that's built to last and offers exceptional comfort and personalization.
Should I choose DrLuxur Hybrid PU Leatherette or DrLuxur Honey combed breathable Plus fabric?
Let's take a closer look at the differences between DrLuxur™ Hybrid PU Leatherette and DrLuxur Honey combed breathable Plus fabric.
When it comes to spill-resistance, DrLuxur Hybrid PU Leatherette is water-resistant and won't absorb liquids, making it easy to clean up common spills. It's a good choice for those who frequently eat at their desk and are prone to accidents. On the other hand, DrLuxur Honey combed breathable Plus fabric is not water-resistant but is a good pick for those who perspire frequently at their desk. The high-strength yarn fibers are tightly looped for durability but still allow for airflow, providing unmatched breathability. This makes it an ideal choice for staying cool during long summer days.
Regarding maintenance, DrLuxur Hybrid PU Leatherette only requires an occasional wipe-down to keep it in excellent condition. Dirt and light stains can be quickly cleaned with a slightly damp microfiber cloth. DrLuxur Honey combed breathable Plus fabric requires less cleaning, and loose particles can be vacuumed up. However, stains on this fabric may be more challenging to remove.
So, depending on your needs and preferences, you can choose between DrLuxur Hybrid PU Leatherette and DrLuxur Honey combed breathable Plus fabric. If you're prone to spills and require easy cleaning, the former is an excellent choice. However, if you need breathability and are okay with a little more maintenance, the latter is a good option.
For more information contact support via - info@drluxur.com
What is the weight limit for DrLuxur chairs?
- DrLuxur Colossus Gaming Chair - 160kg
- DrLuxur Weavemonster Gaming Chair- 140kg
- DrLuxur Leeroy/overpower Gaming Chair- 120kg
While our chairs have been designed to withstand even higher loads, we arrived at these recommended weight limits after rigorous testing to identify the optimal weight.
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Where can I view your products before buying?
We’re currently working to secure locations for you to experience our chairs for yourself. As of now you can get it from different marketplaces like amazon and pepperfry, and from our brand website.
For more information contact support via - info@drluxur.com
Which Drluxur gaming chair is a good fit for me?
We would like to provide the following recommendations based on your height and weight. If your height is between 5.2" to 5.6" and your weight is up to 120kg, we recommend chairs such as Leeroy, Overpower, Colossus, and Pwngamer. On the other hand, if your height is between 5.6" to 6.4" and your weight is up to 140kg, we suggest considering chairs such as Weavemonster, Colossus, Predator, Fantasy, Mammoth, and Affluence.
- HEIGHT/WEIGHT - 5.2"-5.6"/upto 120kg - Leeroy/overpower/colossus/pwngamer
- HEIGHT/WEIGHT - 5.6"-6.4"/upto 140kg - Weavemonster/colossus/predator/fantasy/Mammoth/Affluence.
We understand that choosing the right chair can be overwhelming, which is why our customer support team is always available to answer any further questions you may have. Please do not hesitate to contact us for further assistance.
What are the gaming chair armrest options available for the Swap magnetic replacement system?
As part of our commitment to continuously improving our products, we are dedicated to developing and offering more advanced and supportive materials for the hot-swappable Dr Luxur Swap gaming armrests. These armrests are a world-first for gaming chairs and are featured on our flagship product, the Mammoth 2023 and Affluence 2023.
We invite you to explore our current selection of Dr Luxur Swap gaming armrests, which have been designed with utmost attention to detail and ergonomic support, to enhance your gaming experience even further. Thank you for choosing DrLuxur, and we look forward to continuing to provide you with the best possible gaming chairs on the market.
Where does Dr Luxur ship?
At drluxur, we are committed to providing our customers with the highest level of service and quality products. We offer direct shipping to customers throughout India, and our products can also be found on reputable marketplaces such as Amazon, Pepperfry, and Flipkart.
We take great pride in our products and are committed to delivering an authentic and superior experience to all of our customers. As such, we strongly encourage you to purchase your drluxur chair directly from our official website or the aforementioned marketplaces to ensure that you receive an authentic product and the best possible experience.
Thank you for choosing drluxur, and we look forward to providing you with exceptional service and quality products.
Are there any health benefits from Dr Luxur gaming chairs?
Yes, indeed. Your sitting posture is significantly impacted by the chair you use. At our company, we utilize Cold cure foam and memory foam for our seats, which is a specialized foam that offers more comfort compared to regular foam. It is slightly firmer and includes air pockets strategically positioned to prevent you from sinking into the chair. Together with our inbuilt adjustable lumbar support, it helps to maintain your spine's natural alignment. Investing in our chair will prove beneficial for your long-term health.
Orders & Payment
What are the payment options available?
Our company provides a range of payment methods to facilitate your transactions, including acceptance of all major credit and debit cards such as Visa and Mastercard.
Additionally, we offer fast checkout services through platforms like UPI, Net banking, Paytm, and Google Pay. Our customers can also take advantage of flexible financing options via Zest Money. At the point of purchase, simply choose your preferred payment method to complete the transaction.
NOTE - NO COST EMI AVAILABLE FOR MAJOR CREDIT CARDS.
Can I change my order to a different color or model?
Efficient order processing is our priority, and we strive to dispatch all orders promptly. We therefore advise reviewing your order details carefully before checkout. If you have any concerns, please feel free to contact our support team using the Contact Form or via live web chat and we will make every effort to assist you, even if your order is already in transit.
For more information contact support via - info@drluxur.com
My order has been shipped. Can I change or cancel my order?
Regrettably, we cannot cancel orders that have already shipped.
For more information contact support via - info@drluxur.com
Regrettably, we cannot cancel orders that have already shipped.
Upon successful placement of your order, we will send a confirmation email including order details. When your order ships, a second email with shipping confirmation and tracking information will be sent.
For pre-order items, the estimated shipping date will be specified in your order confirmation email and invoice. This date provides an approximate timeframe for when the product will be back in stock and shipped to you.
Once your order reaches our warehouse, our team will promptly dispatch it. You will receive a shipping confirmation email containing tracking details once the order has been shipped.
Warranty, Return Policy
What does your warranty cover?
Our warranty covers defects in materials and workmanship for a specified period of time from the date of purchase. The exact coverage and duration of our warranty may vary depending on the specific product and applicable terms and conditions.
Generally, our warranty covers any issues that arise from normal use of the product, and we may repair or replace the product, or issue a refund, at our discretion.
To file a warranty claim, please submit the relevant information, including images or videos of the affected area, through our Contact Form.
Please note that Dr Luxur retains the final right to determine whether a benefit under the warranty can be claimed.
For more information contact support via - info@drluxur.com
I have received my order. Can I exchange it for a different variant or model?
We regret to inform you that we do not offer exchanges for our products at the moment. However, we do have a return policy in place, which you may refer to for more information on how to return the product and obtain a refund.
Please note that the terms and conditions of our return policy may vary depending on the specific product and applicable regulations. It's important to review the policy carefully and contact our customer support team if you have any questions or concerns regarding your return.
For more information contact support via - info@drluxur.com
Do i need to register for warranty?
To ensure a smooth and hassle-free warranty claims process for our customers, our support team requires the invoice and order number for the product in question.
These details enable us to quickly locate your order and assess the warranty claim. We recommend keeping a copy of your invoice and order number in a safe place, as they may be required for any future warranty claims.
If you require assistance with a warranty claim, please contact our support team and provide the necessary details, including your invoice and order number. We will do our best to assist you with your claim as quickly and efficiently as possible.
For more information contact support via - info@drluxur.com
Assembly & Care of Products
How do I assemble my Dr Luxur gaming chair?
Great news! Once your order arrives, we'll send you an email with an assembly video and guide to help you easily put together your new Drluxur gaming chair. You can also find these resources on our website if you prefer. It's important to watch this before starting assembly as it contains important safety tips and tricks to make your experience a breeze. Assembly typically takes most people around 20 minutes. If you do run into any issues, don't worry, just reach out to us through our Contact Form or live web support and our friendly support team will be more than happy to help you out.
check this video for assembly help.
How do I care for my Drluxur gaming chair?
At Dr Luxur, we take pride in engineering our chairs for maximum durability and comfort. However, proper aftercare is essential to ensure they remain in tip-top condition. To keep your Drluxur chair looking and feeling like new, we recommend avoiding spills and stains, and cleaning it regularly with a damp cloth. For more detailed maintenance instructions, check out our handy Aftercare Guide. With proper care, your gaming chair will provide you with years of unparalleled support and comfort.
Can I pay for my product to be assembled for me?
We have a team of expert technicians available across India to provide you with convenient and hassle-free assembly services. If you require any paid assembly services, simply reach out to our friendly customer support team, and we'll be happy to assist you.
Can I trust the safety of the magnetic head pillow and armrests?
At Drluxur, we take your safety seriously. Our chairs come with a magnetic head pillow and magnetic armrests, but we understand that some people may have concerns about their safety.
While our magnets are tested for safety and interference, we recommend consulting with your doctor or medical device manufacturer to ensure that the magnets won't interfere with your medical device.
To be on the safe side, we recommend keeping a safe distance of at least 30cm (12 inches) between the magnetic head pillow and armrests and your medical device.
Additionally, please be aware that small magnets can pose a choking hazard and are harmful if swallowed. Please keep them out of reach of children and pets.
Armrests too far apart? Learn how to adjust them here.
To bring the armrests closer to you, simply press the black button located on the inside of the armrest and slide the armrest top inward. If you need to move them even closer, unscrew the four screws underneath the seat base that are holding each armrest in place. Shift both armrests closer together and tighten the screws to keep them securely in their new position.
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